Patient Services Specialist
Patient Services Specialist
Priority Health Care is looking for a Patient Services Specialist to join our team as the first point of contact for patients at our clinic. This entry-level front desk role is essential to our mission of providing accessible, compassionate healthcare to our community.
The ideal person for this role is organized, detail-oriented, courteous, and comfortable handling multiple priorities in a fast-paced environment. You'll create a welcoming atmosphere for patients, manage appointments, process insurance information, and handle payment collections.
Responsibilities:
- Greet patients and visitors courteously; answer phones and direct calls appropriately
- Schedule patient appointments using our electronic health record (EHR) system; confirm and reschedule as needed
- Complete patient registration, including demographic information, insurance verification, and required consent forms
- Scan and file patient identification and insurance cards into the medical record
- Collect copayments and balances at the time of service; process payments accurately and reconcile daily cash drawer
- Screen patients for financial assistance programs and help with applications
- Maintain patient confidentiality and comply with HIPAA requirements at all times
- Assist patients with patient portal access and direct them to appropriate resources
Requirements:
- High school diploma or GED required
- 6 months to 1 year of customer service or healthcare front desk experience preferred
- Proficiency with electronic health records (EHR), Microsoft Office, and multi-line phones preferred
- Strong communication skills and ability to remain calm under pressure
- Excellent attention to detail and accuracy in data entry and cash handling
- Bilingual ability in Spanish or Vietnamese is a plus
- Current BLS certification preferred
About Priority Health Care:
Priority Health Care is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality, and compassionate healthcare services. Our mission is to improve the health and well-being of individuals and families by delivering comprehensive primary care regardless of a patient's ability to pay.
Benefits:
Comprehensive medical, dental, and vision insurance; paid time off; paid holidays; retirement savings opportunities; life and disability insurance; professional development and training; and opportunities for career advancement.